Acceptable Use Policy

Version 2.0 · Effective 2 June 2026 · Incorporated by reference into the Terms of Service

1. General principles

The Vansera Service exists to take and manage restaurant reservations through an automated AI agent. Use of the Service must remain consistent with that purpose. You will use the Service lawfully, in good faith and with respect for the rights of others. Where this AUP and Applicable Law are inconsistent, Applicable Law prevails.

2. Prohibited content

You will not transmit, generate, request, encourage, host or distribute through the Service any content that:

• is unlawful, fraudulent, deceptive, defamatory, libellous, obscene, pornographic, indecent, vulgar, lewd, suggestive, harassing, threatening, abusive, hateful, inflammatory or otherwise objectionable;
• constitutes child sexual abuse material, glorifies child abuse, or sexualises minors in any form;
• incites or promotes terrorism, violent extremism, organised crime, self-harm, suicide, eating disorders or violence against any individual or group;
• incites or promotes discrimination on the basis of caste, religion, race, gender, gender identity, sexual orientation, age, disability, nationality or any other protected characteristic under Indian law;
• discloses another person's personal data without lawful basis, including unauthorised "doxxing", surveillance or stalking;
• infringes any third-party intellectual property right, including unauthorised use of trademarks, copyrighted text, brand names or trade secrets of a competitor;
• contains malicious code, viruses, worms, ransomware, spyware, key loggers or any other code designed to disrupt, damage or gain unauthorised access to any system;
• contains content that violates the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, or the corresponding provisions of the IT Act;
• is likely to mislead the AI agent into producing content of the kinds above (so-called "prompt injection" or "jailbreak" attempts), including hidden instructions, role-play frames intended to bypass safety, or staged scenarios designed to extract our system prompts.

3. Prohibited conduct

You will not:

• impersonate any other person, organisation or entity, or misrepresent your affiliation with any of the foregoing, including by booking under a false name on behalf of another individual without authority;
• place reservations you do not intend to honour, or systematically over-book to deny other customers a slot;
• use the Service to harass, abuse, intimidate or threaten any Client Establishment, any of its staff, the AI agent or any other End User;
• solicit personal data from minors;
• use the Service to send spam, unsolicited commercial communications, mass messaging, "robo-dial" sequences, debt-collection calls or pre-recorded marketing in any form;
• use the Service to facilitate money-laundering, terrorism financing, sanctions evasion or any other financial crime;
• use the Service for any unlawful purpose under Indian law, including offences under the Indian Penal Code, the Information Technology Act, 2000, the Prevention of Money Laundering Act, 2002, the Prevention of Corruption Act, 1988, the Foreign Contribution (Regulation) Act, 2010, the Goods and Services Tax Act, 2017, or any sectoral regulation;
• use the Service to engage in market manipulation, insider activity or any conduct that violates securities laws.

4. Prohibited technical conduct

You will not:

• circumvent, disable or otherwise interfere with security, authentication, rate limiting, body-size limits, signature validation, abuse-prevention, content-filtering or any other protective feature of the Service;
• access or attempt to access any part of the Service not intended for you, including non-public endpoints, the administrator portal (if you are not Vansera personnel), other Client Establishments' configuration or data, or any other End User's transcripts;
• scrape, harvest, crawl, mirror, index or otherwise systematically extract data from the Service by automated means, except by means of an interface that Vansera makes publicly available for that purpose;
• reverse-engineer, decompile, disassemble or attempt to derive the source code, model weights, model architecture, system prompts or training data of the Service, except to the extent such restriction is prohibited by Applicable Law;
• use the Service to train, evaluate or benchmark any competing AI product, including but not limited to AI receptionist, voice agent, conversational AI or large-language-model products;
• introduce or attempt to introduce viruses, worms, Trojan horses, ransomware, spyware or any other malicious code;
• conduct any penetration test, vulnerability scan, load test or red-team exercise on Vansera infrastructure without prior written consent from Vansera (which we will not unreasonably withhold for genuine security research with responsible disclosure);
• generate, send or facilitate denial-of-service traffic against the Service or any sub-processor;
• spoof the source address, user agent, webhook signature or any other identifier in a request to the Service;
• use the Service to relay traffic to or from any third-party system in a manner that disguises the true source.

5. Restricted uses (excluded use cases)

The Service is not designed for, and you will not use it for, any of the following purposes. Use of the Service for any restricted purpose is at your sole risk and Vansera disclaims all liability:

• emergencies, including medical, fire, police or any other situation requiring immediate human assistance;
• providing healthcare, mental-health, diagnostic or treatment advice;
• providing legal advice or legal representation;
• providing financial, tax, insurance or investment advice;
• any activity touching elections, political campaigning or voter outreach;
• operating critical infrastructure, life-support systems, aviation, nuclear, defence, weapons or any system where failure could cause death, personal injury or severe environmental harm;
• automated decisions producing legal effects, including credit scoring, employment screening, insurance underwriting, immigration or judicial decisions;
• "deep-fake" voice or face generation, voice cloning of any real person without explicit written consent, or any other synthetic-media use outside the Vansera receptionist persona;
• generation of intimate, sexual or nude content, whether of real persons or synthetic personas;
• any use that is the subject of a prior written notice from Vansera prohibiting the conduct.

6. Restrictions on automated and outbound use

The Service is designed for inbound communications: customers initiate the conversation. You will not configure or use the Service for outbound telemarketing, cold-calling, mass SMS or WhatsApp outreach, political messaging, fundraising calls, debt collection, market-research calls or any other unsolicited outbound contact. The only outbound messages permitted are: (a) booking confirmations, (b) reminders before a booking, (c) post-visit feedback requests, and (d) administrative notices to a Client Establishment's owner. All four must be triggered by an underlying transaction.

All outbound messages must comply with the TRAI Telecom Commercial Communications Customer Preference Regulations, 2018 ("TRAI TCCCPR"), and the WhatsApp Business Messaging Policy. Where DLT (Distributed Ledger Technology) registration is required for any messaging template, you and Vansera will work together to register before the template is used.

7. Reporting violations

If you become aware of a violation of this AUP — including a security vulnerability, abusive content, an impersonation, or behaviour by another user that you believe is unlawful — please report it immediately to contact@vansera.in with the subject line AUP Report — [summary]. Where the report concerns a security vulnerability, please provide reproducible steps and give us a reasonable opportunity to fix the issue before public disclosure (a coordinated-disclosure window of at least 30 days).

8. Consequences of violation

Vansera may, in its sole discretion and without prior notice where warranted by the severity of the violation:

• warn the offending user and require remediation within a specified period;
• throttle, restrict or suspend the offending user's access to all or part of the Service;
• terminate the offending user's subscription or block the offending number from reaching the Service;
• retain Subscription Fees already paid as liquidated damages, to the extent permitted by Applicable Law;
• delete or sequester any content created in violation of this AUP;
• cooperate fully with law-enforcement authorities and disclose information in response to valid legal process;
• pursue any other remedy available at law or in equity, including injunctive relief and damages.

Termination for a violation of this AUP does not entitle the offending user to any refund of Subscription Fees already paid.

9. Cooperation with investigations

Users will cooperate reasonably with Vansera in the investigation of any suspected violation. Vansera may, in the course of an investigation, examine relevant transcripts, server logs, configuration, billing records and any other data necessary to understand the violation, subject to applicable confidentiality and data-protection obligations.

10. Updates to this AUP

Vansera may revise this AUP from time to time. Material changes will be posted on this page with a revised effective date and, where practicable, with thirty (30) days' advance notice via the home page. Continued use of the Service after a change takes effect constitutes acceptance.

11. Contact

For any question about this AUP, contact either founder: Vanshraj Gupta (Founder & CEO) · +91 72079 45698 or Sujay Kandi (Co-CEO & Co-Founder) · +91 93906 70390 · contact@vansera.in. To report a violation, follow the procedure in Section 7 above.

This Acceptable Use Policy is one of four legal documents that together govern your use of the Service. The others are the Terms of Service, the Privacy Policy and the Cookie Policy. If there is any conflict between this AUP and the Terms of Service, the Terms of Service prevail.